Secure Payment Options
Your convenience and security are our top priorities. We accept various payment methods, including credit cards, debit cards, PayPal, and more.
What Does "Made-to-Order" Mean?
"Made-to-order" means we craft your product specifically after you place your order. This allows for customization and ensures you receive a unique item tailored to your preferences.
Unlike mass-produced items, our made-to-order products are carefully crafted with attention to detail. Each piece is made just for you, reflecting our commitment to quality and personalization.
Please note: New items may have a distinct scent initially. Placing them in a well-ventilated area will help the scent dissipate.
While made-to-order items might take a bit longer to complete, we believe the final product will exceed your expectations. We are proud of our personalized service and strive to deliver top-quality products just for you.
Ready to Place an Order?
Choose your favourite products, add them to your bag, and complete your order with ease.
Where Are We Based?
We are an Australian-based company with operations worldwide, allowing us to serve you efficiently no matter where you are.
Materials Used
The materials vary by product. We use premium fabrics for apparel, durable polymers for accessories, and high-grade materials for home décor.
Shipping Options Available
We offer standard and express shipping. Standard shipping usually takes 10-20 days, while express shipping delivers within 3-8 days. Shipping times may vary based on product availability and destination.
International Shipping
Both shipping options are available internationally. Delivery times may vary due to customs and distance. Customers are responsible for any customs fees or import duties.
How Long Does It Take to Receive My Order?
Delivery time depends on the shipping method and your location. Check our shipping policy for more details.
What Is Your Return Policy?
You have 7 days from receiving your item to request a return. Items must be in original condition, unworn, unused, with tags attached, and in original packaging. Include a receipt or proof of purchase.
If your item is damaged or faulty, provide clear photos of the issue and proof of damage. We’ll offer a refund or exchange based on the evidence provided. Contact us at contact@nesiankulture.com.au for assistance.
Can I Cancel or Change My Order After It Has Been Placed?
We may be able to cancel or change your order if it hasn’t been processed yet. Contact customer service for assistance.
How Do I Track My Order?
Track your order using the tracking number in your confirmation email or visit our tracking page.
What If My Package Is Lost or Damaged During Shipping?
Contact customer service if your package is lost or damaged during shipping.
Do You Offer International Shipping?
Yes, we offer international shipping to select countries. For more information, check our shipping details.
How Do I Contact Customer Service?
Email us at contact@nesiankulture.com.au.
Do You Have a Physical Store Location?
Currently, we are an online-only retailer and do not have physical store locations.
What If I Have an Issue with My Order?
If you encounter any issues with your order, such as missing or damaged items, or problems with the product, please contact our customer service team. We’ll work to resolve any issues promptly.