FAQ's
Secure Payment Options
Rest assured, your convenience and security are our top priorities. We accept a variety of payment methods, including credit cards, debit cards, PayPal, and more.
What does "made-to-order" mean?
Our made-to-order service signifies that your product is crafted specifically upon receiving your order. This customization ensures that you receive a unique item tailored to your preferences.
Unlike mass-produced goods, our made-to-order items are meticulously crafted with care and attention to detail. Each piece is individually made just for you, reflecting our commitment to delivering personalized products of exceptional quality.
Please note: As the product is freshly manufactured, it may have a distinct scent. Placing the item outdoors in a well-ventilated area allows the scent to naturally disperse.
While this personalized approach may result in a slightly longer wait time for your order's completion, we firmly believe that the end result surpasses expectations. We take immense pride in our made-to-order service and remain dedicated to providing you with top-tier products tailored uniquely for you.
Ready to place an order?
We're here to guide you through the process! You can easily select your favorite products, add them to your bag, and smoothly complete your order.
Where are we based?
We are proud to be an Australian-based company with a global footprint. Our operations span across various production warehouses worldwide, allowing us to serve you efficiently and effectively regardless of your location.
Product Offerings:
We provide a wide array of customizable products including apparel (such as t-shirts, hoodies, and caps), accessories (like mugs, and tote bags), and more. Our catalog is continually expanding to offer you a diverse selection of items.
How are they made?
Our skilled production team is focused on crafting innovative products, which may carry a new scent when first opened. Please be assured that this scent is temporary and fades away swiftly. Our foremost goal is to deliver products that are truly brand new, upholding our dedication to quality and authenticity.
Materials Used:
The materials used vary depending on the product. We strive to maintain high-quality standards and use a range of materials such as premium fabrics for apparel, durable polymers for accessories, and high-grade materials for our home decor items. Specific details about the materials for each product can be found in their respective product descriptions on our website.
Shipping Options Available:
We currently provide two shipping options: standard shipping and express shipping. Our standard shipping option is available for all orders and typically takes a set number of days for delivery. The express shipping option offers a faster delivery timeframe, ensuring your items reach you more swiftly.
Shipping Duration:
For standard shipping, deliveries usually take 10 - 20 days from the date of order confirmation. On the other hand, our express shipping option expedites the process and delivers your order within 3 -8 days. Please note that these timeframes are estimations and may be subject to variations due to factors like product availability, destination, and unforeseen circumstances during transit.
International Shipping:
Both our standard and express shipping options are available for international deliveries, catering to various countries worldwide. However, delivery times for international shipments may vary due to customs clearance procedures and the distance between countries. Customers are advised to consider potential customs fees or import duties, which may apply depending on their country's regulations. These additional fees are the responsibility of the customer.
How long does it take to receive my order?
Delivery time depends on the shipping method selected and your location. Please see our shipping policy for more details.
What is your return policy?
We want you to be completely satisfied with your purchase from us. To ensure a smooth return or exchange process, please review our policy:
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Return Period: You have 15 days from the date of receiving your item to request a return.
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Eligibility for Returns: To qualify for a return, your item must be in its original condition - unworn, unused, with tags still attached, and in its original packaging. Kindly ensure you have the receipt or proof of purchase.
Should you have any further queries or require assistance with your return, feel free to contact us at contact@nesiankulture.com.au. Your satisfaction is our priority, and we're here to help make your experience as smooth as possible.
Please see our return policy for more details.
Can I cancel or change my order after it has been placed?
We may be able to cancel or change your order if it has not yet been processed. Please contact customer service for assistance.
How do I track my order?
You can easily track your order using the tracking number included in your order confirmation email. Additionally, you'll find a convenient tracking option on our dedicated tracking page.
What if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact customer service for assistance.
Do you offer international shipping?
Absolutely! We provide international shipping services to specific countries. To get all the information you need, check here
How do I contact customer service?
You can contact customer service by email
Do you have a physical store location at this moment? No, at this moment, we are an online-only retailer and do not have any physical store locations.
How do I sign up for the Noble VIP program?
You can find the Noble VIP sign-up option either in our shop menu navigation or at the bottom of our website. Simply navigate to the designated VIP sign-up section in either location and follow the prompts to enrol in our exclusive Noble VIP program. Unlock special perks, offers, and benefits by joining our VIP community today!
What if I have an issue with my order?
If you have any issues with your order, such as missing or damaged items, or an issue with the product itself, please contact our customer service team as soon as possible. We will do our best to resolve any issues promptly.