Customs and Import Taxes
Please note that some countries may impose customs or import taxes when your order arrives at the border. These charges vary by country and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.
Enjoy Free Shipping on Orders Over $250!
For Australia & New Zealand.
Remote Area Shipping Policy
To ensure accurate shipping charges and delivery times, please follow these guidelines:
- Remote Area Option: If you are in a remote area, select the 'Remote Area' option at checkout to apply a flat rate fee.
- Additional Charges: If the 'Remote Area' option is not selected and you are in a remote location, we will invoice the additional surcharge for the shipping fee. You will have the option to cancel the order if you prefer not to proceed with the extra charge.
- Shipping Time: Remote area shipping will take 12-20 business days after production, which typically takes 3-10 days. However, for some remote and rural areas, delivery can take up to 20-45 business days. Please note that expedited shipping is not available for remote areas.
- Verify Remote Area Status: Check if you are in a remote area here.
- Free Shipping: Enjoy free shipping on orders over $250.
Thank you for your understanding!
Domestic Shipping
- Standard Shipping: Your items will arrive within 12-20 business daysafter production is complete.
- Express Shipping: Fast-track your order to arrive within 3-8 business daysafter production is complete.
International Shipping
- Standard Shipping: Expect delivery within 12-20 business days after production is complete.
- Express Shipping: Enjoy expedited delivery in 3-8 business days after production is complete.
Production Time
This refers to the time it takes to create your custom pieces, which typically ranges from 3 to 10 business days.
Questions or Concerns?
Feel free to reach out to our friendly team at contact@nesiankulture.com.au. We're here to assist you!
Definitions
- Production Time: The duration required to craft your custom items.
- Standard Shipping: The regular shipping option with longer delivery times.
- Express Shipping: The expedited shipping option for faster delivery.
- Tracking: The ability to monitor your order's location and progress using a tracking number.