Return & Refund Policy for Nesian Kulture - Your Satisfaction Guaranteed
At Nesian Kulture, we take pride in delivering high-quality products and exceptional service to our valued customers. However, we understand that unforeseen issues may arise. To ensure your satisfaction, we have crafted a clear and trustworthy refund policy:
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Damaged, Defective, or Poor-Quality Items: Should you receive a product that is damaged, defective, or of poor quality, we sincerely apologize for any inconvenience. Please contact us at contact@nesiankulture.com.au within 7 days of receiving the item, accompanied by a brief explanation and clear photos of the issue. Our dedicated team will promptly assess the situation and offer a replacement or a full refund as necessary.
Note: While we regret any inconvenience, we are unable to assume responsibility for items damaged during shipping.
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Wrong Products Shipped: In the unlikely event that you receive an incorrect product, please reach out to us at contact@nesiankulture.com.au within 7 days of receiving the item. Provide your order number, along with a photo of the item you ordered and the received product. We will swiftly correct the error by offering a replacement or a full refund.
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Missing Items: We strive for perfection in every order, but should you discover any missing items, contact us at contact@nesiankulture.com.au within 7 days of receiving the package. Include your order number and a list of the missing items. You will receive a full refund (excluding shipping fees) as we promptly address the oversight.
Important Reminders:
- Refund requests must be submitted within 7 days of receiving the product.
- Refunds will be processed using the original payment method.
- Shipping fees are non-refundable.
Your satisfaction is our top priority at Nesian Kulture. If you have any further questions or concerns, please feel free to contact our reliable customer support team at contact@nesiankulture.com.au
Thank you for choosing Nesian Kulture. We appreciate your trust in us.